Energy & Utilities Transmission & Distribution
Cost Reduction, Process & IT Systems Optimization

Case Study

Gas storage customer needs detailed customer assessment and segmentation

SDI conducted a thorough customer needs assessment for a gas storage services provider to lay foundation for for tariff development

Client situation

Client recognized opportunities in readjustment of the tariff structure to better serve current and potential customers by developing thorough understanding of customer needs

Project approach

SDI developed detailed needs-based customer segmentation framework by conducting key customer interviews and identifying promising market opportunities for gas storage services

Outcome

Through SDI’s primary data collection from key customers, client was able to design and implement segment-specific readjustments to tariff structures for gas storage services

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