Energy & Utilities Energy Retail
Cost Reduction, Process & IT Systems Optimization

Case Study

Achieving operational excellence in retail gas for C&I customers

SDI coordinated a PMO to facilitate integration of several business locations of a leading U.S. retail gas supplier following a large-scale merger with a major competitor

Client situation

As part of the post-merger integration plan, client looked to consolidate multiple redundant customer service locations and to combine them into one integrated entity to fully seize the expected cost synergies of the transaction

Project approach

SDI provided the client with Project Management Office (PMO) support to establish integration initiatives including a comprehensive resource planning tool to layout each initiative’s integration plan, benefits, costs and, and associated risks

Outcome

SDI’s structured integration process and PMO support provided the optimal framework for initiating, planning and completing the location integration

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