Case Study
Achieving operational excellence in retail gas for C&I customers
Client situation
As part of the post-merger integration plan, client looked to consolidate multiple redundant customer service locations and to combine them into one integrated entity to fully seize the expected cost synergies of the transaction
Project approach
SDI provided the client with Project Management Office (PMO) support to establish integration initiatives including a comprehensive resource planning tool to layout each initiative’s integration plan, benefits, costs and, and associated risks
Outcome
SDI’s structured integration process and PMO support provided the optimal framework for initiating, planning and completing the location integration