Time and again we are amazed of how limited information our clients have at their disposal when it comes to customer profitability. Even at companies performing at the top of their industry – sales strategy and management are still based on insufficient information on customer profitability. This is where our highly effective consulting approach comes into play: Our detailed cost-to-serve analysis is based on a clear understanding of cost drivers of the entire value chain from customer acquisition to customer service. Through consistent determination of cost drivers we are in a position to identify where profitability is gained and destroyed with regard to customers, segments, industries, products, etc. That is where the strategic process of our consulting service begins: Based on many years of experience, our consultants are able to develop effective strategies, increase profitability, and ensure their practical implementation.
This is how SDI differs significantly from other top-consulting firms: